Frequently Asked Questions

  • How does CL Boston screen tenants? What is a typical tenant turnover rate?

    Our average tenant turnover rate is 9%, thanks to our comprehensive tenant screening process. At CL Boston Property Management, we consider several factors in screening tenants. A prospective tenant's income should be 3x or more of their rent, and they should have good credit standing without judgment/criminal record. Prior landlord references are also required. In occasional circumstances, we might ask for a co-signer. Contact us via our website to learn more about how we screen tenants with success in mind.

  • I don’t have vacancies at the moment, but I’m not sure we are charging market-rate rent for our area. Do you offer assessments of rentals in situations like this?

    The CL Boston Property Management team routinely offers rental assessments to clients to determine if they remain competitive in the marketplace. Contact us via our website to schedule a complimentary market-rate rent assessment.

  • What property management services do CL Boston Property Management offer?

    At CL Boston Property Management, we help property owners sleep at night by alleviating the stress of leasing and maintaining their rental properties. We begin with a comprehensive assessment of your property and its respective units, determine an accurate rental rate, and thoroughly vet applicants to ensure quality long-term tenancies that maximize cash flow.


    Our state-of-the-art Owner and Tenant portals sustain owner-tenant relationships for the long term. Tenants submit e-payments of rent and make maintenance requests via the Tenant Portal, and CLBoston’s staff coordinates repairs. All income and expenses are reported to owners via the Owner Portal in financial statements and repair records that make tax accounting and reporting a breeze.


    The result? Long-term, quality tenancies that minimize headaches and maximize ROI.


    Are you interested in a complimentary market assessment of your property? Contact our office to speak with a leasing expert.

  • When is rent due? What payment methods do you accept?

    Rent is due the first of every month unless specified otherwise on your lease.


    In terms of payment options, we recognize that both tenants and landlords prefer electronic payment and offer several methods to do so:


    Tenants can coordinate monthly rental payments via the CL Boston Property Management online portal, which is available 24 hours a day, 7 days a week.


    We also accept e-checks, ACH wire payments, Zelle, Paypay, and PayNearMe.

  • What is PayNearMe?

    PayNearMe is the cash transaction network that enables consumers to pay rent. Tenants can pay with cash at their local 7-Eleven® or CVS stores any hour of the day or night, and funds will be immediately credited to their accounts.


    Tenants who choose PayNearMe are assigned a bar code by CL Boston Property Management, which they provide to a 7-Eleven® or CVS employee along with cash payment. Money appears in CL Boston Property Management’s ledger within an hour of payment. Transaction fees and limits apply. Contact CL Boston Property Management directly to learn more about PayNearMe and to get set up.

  • How do you assess properties and determine rental rates?

    CL Boston Property Management’s track record for determining accurate sustainable rental rates is unmatched. 100% of our rental units are rented at the rent we recommend to owners.


    The secret to our success in assessing properties? An exceptional comprehensive comparative market analysis (CMA) process.


    Our leasing agents research, examine and compare your rental property to similar rentals in your area based on square footage, number of rooms, amenities, and a host of other factors.


    Whether you are looking to rent vacant units or determine if your current tenants are paying market rates, a CL Boston Property Management’s CMA enables you to make data-driven decisions about your investment property. Contact one of our leasing experts for a complimentary CMA on your rental property today.

  • How does CL Boston market rental properties?

    Our goal at CL Boston Property Management is to cast the widest net possible to attract quality applicants and position the listing to “sell, not sit.” 


    We publish property listings and open house events on various platforms, including the Multiple Listing Service (aka MLS), Zillow, Trulia, Zumper, and of course, our company’s website www.clbostonpropertymanagement.com


    Our leasing agents custom-craft each listing’s description, detailing the property’s attributes and location, including high-definition, professional photo galleries that give viewers a true sense of the living space and neighborhood. 


    CL Boston also coordinates comprehensive social media campaigns on Facebook, Instagram, Twitter, and LinkedIn, to foster engagement and attract potential tenants.  


    Our marketing strategy yields exceptional results. The average number of days for rental listings is 28 days. 


    Interested in rental data by location? Contact our office and speak with a leasing expert to dig down into the data some more!   


  • How do you handle maintenance issues?

    CL Boston Property Management handles maintenance issues by email, phone, or our Tenant Portal and aims to have matters handled as soon as possible, often the same day. 


    pm@clbostonhomes.com

    (617) 932-7543

  • Are pets allowed?

    CL Boston Property Management doesn't allow pets in most of its properties. 


    However, please contact us directly through email or phone so we can check if the property is a perfect home for you and your fur-baby!


  • How to schedule a visit?

    To view a property simply send us an email at pm@clbostonhomes.com or text (617) 932-7543. You may also fill out the form by clicking the link https://www.clbostonpropertymanagement.com/showing-request. We will send you a confirmation email once it is received.

  • How to apply and what are the requirements?

    Age 18 years and older. All applicants must submit the following:


    • Most recent 1-month pay stub
    • Valid ID
    • Co-signer Application form (if needed)
    • Filled out an online application form
    • Application fee is due upon applying online (non-refundable)

  • What are the move-in costs?

    The move-in costs are first and last month rent, security deposit, broker fees, and application fees. This may varies from landlords.

  • What is the timeframe of the leasing process?

    • 24 to 72 hours to review upon all required documents are received.
    • Applicants will receive an email notification once their rental application is approved.

  • What are your leasing criteria?

    A prospective tenant's income should be 3x or more of their rent. Good credit standing without judgment/criminal record. We might ask for a co-signor if needed.

  • How long will you hold the unit ?

    Upon approval, the balance is due immediately unless prior arrangement is made.

  • How do I protect my right as a cosigner?

    Even without receiving any benefit from the property, cosigning a lease means you accept financial responsibility if the tenant could not pay in the rental property he or she is in. 

  • What should I do if there are maintenance issue ?

    You can email us at pm@clbostonhomes.com or call us at (617) 932-7543 between 9-5PM Monday-Friday. Emergency – Please dial 911

  • Are pets allowed?

    Please check with us re: pet-friendly apartment (as not all buildings allow pets).

  • Do I need to get renters insurance?

    We highly recommend you get renters insurance but it is not required. This is the best way we can ensure that your personal belonging is protected.


    Our go-to vendor:


    Youssef Elmountassir

    Lead Sales Consultant

    Comparion Agency Insurance, a Liberty Mutual Insurance affiliate.

    (617) 613-9909

    Youssef.elmountassir@comparioninsurance.com

  • When can I get the keys to the unit?

    Lockbox code will be given to you the evening prior to your move in date or the day of.

  • Do you accept VISA/MasterCard?

    Yes! Kindly check: https://www.clbostonpropertymanagement.com/residents

Terms of Agreement

The following Application Agreement is required prior to lease signing. Please review the Application Agreement carefully and acknowledge that you accept its terms.


1.    Lease. Lease contract and addendum.


2.    Application Fees. A non-refundable application fee of $50.00 is due when submitting a rental application form online. Upon accepting the application, we will notify you via email or text with the breakdown of the fees that are due. One month rent is due immediately to reserve the unit you are applying for.


3.    Lease Signing and Balance Due. Once the deposit is received, the lease will be emailed for review & electronic signature. We ask that you review, esign and pay the balance within 24 ~ 48 hours upon receiving the documents.


4.    If You Fail Paragraphs 2 and 3. We ask that you communicate with us right away if you need more time. Your lease may be nullified and you may lose your reserved apartment and your deposit if we don’t hear from you in a timely manner.


5.    If You Withdraw After your application is approved. Your deposit may be forfeited if you change your mind after we approved the application.


6.    Completed Application. An application will not be considered "completed" and will not be processed until all of the following have met:  Application has been filled out and signed; the required documents have been submitted and deposit (equivalent to one month’s rent) has been received.


7.    Notice of acceptance. We will notify you within 3-5 business days after the date we receive a completed Application. Your Application is considered “not approved" if we fail to notify you of your within 3-5 business days after we have received a completed Application. Notification may be by email/text only. You must not assume approval until you receive in writing. 


8.    Extension. If the deadline for signing and approving under paragraphs 2 and 3 falls on a Saturday, Sunday, or a state or federal holiday, the deadline will be extended to the end of the next business day.


10.  Notices . Any notice we give is considered notice to all, and any notice from you or your co-applicant is considered notice from all.


11.  Keys, remote control, fob & etc. Keys and/or access devices are available only after: (1) all parties have signed the Lease Contract and addendum referred to in the Lease Contract; and (2) all applicable rents and security deposits have been paid in full.


12.  Signatures. Consent to this Application Agreement does not mean acceptance.

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