Useful Tenant Information
Your online portal provides secure and convenient ways to pay rent or schedule future rent payments, as well as maintenance requests (*coming up soon). You can send us a message here with your questions.
utility setup
We think useful information as our valued tenant should be accessible. On this page, you will find information regarding Boston water, electric and gas utilities (as well as internet service providers). We've included addresses and phone numbers for each utility.
Electricity and Gas
Phone: (800) 233-5325
Address: 800 Boylston Street Boston, MA 02199
Phone: (800) 592-2000
Address: 800 Boylston Street Boston, MA 02199
Water Commission
Boston Water Dept. (617) 989-7000
980 Harrison Avenue, Boston, MA
Public Works
Boston - DPW (617) 635-4900
1 City Hall Plaza - Room 714
Internet Service Provider
Electricity and Gas
(800) 233-5325
800 Boylston Street Boston, MA 02199
Eversource (800) 592-2000
800 Boylston Street Boston, MA 02199
Water
(781) 274-8300
utilitybilling@lexingtonma.gov
201 Bedford St. Lexington, MA
Cable/Internet
Comcast (800) 266-2278
179 W Main Street, Ayer, MA 0143
RCN (800) 746-4726
201 University Ave. Westwood, MA
Telephone / Local
Verizon (800) 870-9999
185 Franklin Street Boston, MA 02107
Public Works
Department of Public Works 781-274-8300
1625 Mass Ave. Lexington, MA
Electricity and Gas
Phone: (800) 592-2000
800 Boylston Street Boston, MA 02199
Phone: (800) 233-5325
Address: 800 Boylston Street Boston, MA 02199
Phone: 617-730-2170
Emergency Line (24 hours) Ph: 617-730-2175
Address: Brookline Town Hall 333 Washington St. Brookline, MA 02445
Hours: Monday - Thursday 8 a.m. - 5 p.m. Friday 8 a.m. - 12:30 p.m.
Phone: 617-730-2175
Address: 44 Netherlands Road Brookline, MA 02445
Hours: Monday - Friday 7 a.m. - 3 p.m.
Cable/Internet/Phone
Phone: (800) 266-2278
Address: 179 W Main Street, Ayer, MA 0143
Phone: (800) 746-4736
Phone: (800) 870-9999
Address: 185 Franklin Street, Boston, MA 02107
Phone: (866) 243-4357
Public Access
Brookline Access Television
Phone: (617) 731-8566
Email: karen@batv.org
Address: 179 Armory St., Brookline
Public Works
Dept. Public Works
Phone: (617) 730-2156
Email: tom_demaio@town.brookline.ma.us
Address: Town Hall, 4th Floor
Electricity and Gas
Phone: (800) 233-5325
Address: 800 Boylston Street Boston, MA 02199
Cambridge Electric Light Company / National Grid
Phone: (800) 642-7030
Address: Company 2421 Cranberry Highway, Wareham, MA 02199
Phone: (617) 469-2300
Address: 52 Second Avenue, Waltham, MA 02451
Water Commission
Phone: (617) 989-7000
Address: 980 Harrison Avenue, Boston, MA
Cable/Internet
Phone: (800) 266-2278
Address: 179 W Main Street, Ayer, MA 0143
Phone: (800) 746-4736
Telephone/Internet Based
Phone: (866) 243-4357
Telephone (local)
Phone: (800) 870-9999
Address: 185 Franklin Street, Boston, MA 02107
Telephone (long distance)
Phone: (866) 333-9663 or 617-376-1456
Public Works
Phone: (617) 635-4900
Address: 1 City Hall Plaza - Room 714
Electricity and Gas
Phone: (800) 233-5325
Address: 800 Boylston Street Boston, MA 02199
Phone: (800) 592-2000
Address: 800 Boylston Street Boston, MA 02199
Staff Contacts
Doug Martin, P.E.
(domartin@franklinma.gov)
Water and Sewer Superintendent
Jake Standley
Assistant Water/Sewer Superintendent
(jstandley@franklinma.gov)
Public Works
DPW Administration Building
Phone: (508) 553-5500 or (508) 520-4910
Address: 257 Fisher Street Franklin, MA 02038 United States
Internet Service Providers
(844) 338-4948
(855) 410-1914
(855) 768-8973
(866) 606-9068
(855) 587-1417
Television Only Providers
(844) 892-3822
(855) 410-2386
Electricity and Gas
NSTAR Electric
(800) 539-7726
One Beacon Street Boston, MA 02108
(800) 539-7726
One Beacon Street Boston, MA 02108
Phone: (800) 233-5325
Address: 800 Boylston Street Boston, MA 02199
978-674-4240
815 Pawtucket Boulevard Lowell, MA 01852
Cable/Internet
(800) 266-2278
179 W Main Street, Ayer, MA 0143
Phone (local)
(800) 870-9999
185 Franklin Street Boston, MA 02107
Phone (long distance)
ZoneLD
(866)333-9663
Trash Removal
(978)649-1083
385A Dunstable Rd. Tyngsboro
(800)545-4560
Public Works
Dept. Public Works
(978) 263-9107
472 Main St. Acton, MA
Electricity and Gas
Phone: (800) 592-2000
Address: 800 Boylston Street Boston, MA 02199
Phone: (800) 233-5325
Address: 800 Boylston Street Boston, MA 02199
Phone: 508-929-1300
Email: dpw@worcesterma.gove
76 East Worcester Street Worcester, MA 01604
Internet Providers
Cable Internet
Phone: (844) 987-4137
DSL Internet
Phone: (844) 914-2729
Satellite Internet
Phone: (866) 935-1735
Satellite Internet
Phone: (844) 902-3107
Phone: 508-929-1300
76 East Worcester Street Worcester, MA 01604
Phone: 508-929-1300
Address: 76 East Worcester Street Worcester, MA 01604
Maintenance Instructions
Tenant agrees to follow the maintenance instructions, and understands they prevail unless they receive notification from Landlord and/or Landlord’s Agent.
All non-emergency requests must be submitted in writing.
Please send us an email at maintenance@clbostonhomes.com or login to your tenant portal and Request Maintenance. If you’ve forgotten your login information you may send a request via email to help@clbostonhomes.com.
Before requesting maintenance...
Check to see if you can determine the cause of the problem you are experiencing, unless you have an emergency such as those listed below. Read examples of various problems listed below. Read these examples carefully.
Emergency?
Determine if it is an emergency or a non-emergency item.
- Emergencies causing immediate danger such as fire call 911
- Emergencies involving gas call the gas company and if necessary, 911
- Emergencies involving IMMEDIATE electrical danger, call the utility service.
- Non-working heat and water leak are NOT an emergency – However, this is a PRIORITY and URGENT item and CL Boston Property Management will make it a priority with vendors to have the heat working as soon as possible and water leak to be repaired as soon as possible.
- No air-conditioning, non-working dishwasher, sprinklers, etc. are NOT emergencies but will be repaired as quickly as possible.
- Appliances not working is NOT emergency. Please troubleshoot first before dispatching a vendor.
Emergencies - There are Few Emergencies
Definition of an emergency: a life-threatening situation such as a fire, flood and/or uncontrollable water, electrical problem, smell of gas, etc
01. True Emergencies
When there are life threatening situations. Call 911 immediately.
- Emergencies causing immediate danger such as fire call 911
- Emergencies involving gas call the gas company and if necessary, 911
- Emergencies involving IMMEDIATE electrical danger, call the utility service.
02. Not an Emergency
When it is not life threatening such as, a dishwasher that is in need of repair or replacement or disposal that is in need of repair or replacement.
- Non-working heat and water leak are NOT an emergency – However, this is a PRIORITY and URGENT item and CL Boston Property Management will make it a priority with vendors to have the heat working as soon as possible and water leak to be repaired as soon as possible.
- No air-conditioning, non-working dishwasher, sprinklers, etc. are NOT emergencies but will be repaired as quickly as possible.
- Appliance not working is NOT emergency. Please troubleshoot first before dispatching a vendor.
You can email maintenance@clbostonhomes.com, or enter a request via the tenant Portal or text us at (617) 932-7543. Please provide up to date contact telephone numbers and list time slots that you are available.
For non-emergency:
- Non-emergency repair requests must be received in writing via text or email.
- We will schedule accordingly.
YOUR GO-TO BOSTON MOVING COMPANY
Moving | Packing| Storage
Ready to get started on your residential or commercial move in Boston?
Roy’s Moving Company is here for you!
Mailing Address
PO Box 15277 Boston, MA 02215
Office Address
1340 Centre St. Unit 202 Newton, MA 02459
Monday - Friday: 9:00 am - 5:00 pm
